Returns & Exchanges
At KOINSHOP, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on items in their original, unopened condition.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization code.
Pack Your Items
Securely pack the unused products in their original packaging, ensuring all protective seals are intact to prevent damage during transit.
Ship the Package
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing