Frequently Asked Questions
Your guide to shopping with KOINSHOP
Are your products 100% authentic?
Yes, all products sold on KOINSHOP are 100% authentic and sourced directly from authorized brand distributors in South Korea.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days, while express shipping options can arrive within 3-5 business days depending on your location.
What is your return policy?
We accept returns for unopened and unused items within 30 days of delivery. Please contact our support team to initiate a return request.
Do I have to pay customs duties or taxes?
Customs policies vary by country. Any import duties, taxes, or brokerage fees are the responsibility of the recipient and are not included in the shipping cost.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and various international digital wallets for a secure checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.